Reference

How u18 Handles Your Personal Data

At u18, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data MinimisationUPI & Paytm Transactions EncryptedYour Right to AccessRetention Limits ApplyContact Us Anytime

explore lobby Read FAQ

What This Privacy Policy Covers at u18

u18 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with u18 — account creation, deposits and withdrawals via UPI, Paytm or PhonePe, gameplay sessions, customer support chats and marketing communications where you have opted in. We operate where local law permits, and the data practices described here

1
are shaped by applicable Indian data-protection norms. We do not sell your personal data to third parties. Data shared with payment processors — including UPI network partners, Paytm and PhonePe — is limited to what those processors need to complete your transaction. All third-party processors we
2
work with are contractually bound to handle your data securely and only for the stated purpose. If you access u18 from a region where local law restricts such services, eligibility and data handling may differ accordingly.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you have a question about how your data is held, want to request a copy of what we store, or need to raise a concern about how a specific piece of…

Email Our Privacy Team Send your data access, correction or deletion request to our dedicated privacy email. Include your registered account email so we can verify your identity before acting on the request.

Live Chat Support Open the live chat window from any page on u18 and select the Privacy topic. Our agents can log your request, confirm receipt and escalate to the data team on the same session.

Written Correspondence For formal written requests, you may send a signed letter to our registered correspondence address. State your account details and the specific data action you are requesting — access, correction or erasure.

HOW WE PROTECT DATA

Data Handling, Security and Your Account

We use a layered approach to data security — encryption in transit and at rest, access controls that limit which team members can view account data, and regular internal audits of how…

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can manage cookie preferences in your browser settings at any time without affecting your account access.

Account Security Controls

Your account is protected by password hashing and optional two-factor authentication. We never store your raw password. If you lose access, identity verification via your registered mobile number or email is required before any reset.

Data Retention Periods

We keep account and transaction data for as long as your account is active plus the period required by applicable law. After that window closes, data is deleted or anonymised so it can no longer be linked back to you.

Payment Data Handling

When you deposit or withdraw via UPI, Paytm or PhonePe, the transaction reference is stored on our side for reconciliation. Full card or wallet credentials are never stored on u18 servers — they remain with the payment processor.

Third-Party Data Sharing

We share data only with processors needed to run your account — payment gateways, identity-verification providers and fraud-prevention services. Each processor signs a data-processing agreement with strict use limitations before any data is shared.

Requesting Data Changes

You may request a copy of your data, ask us to correct inaccurate details, or request deletion of your account data by contacting our privacy team via email or live chat. We will confirm the action taken within seven working days.

Your Privacy Questions, Answered by u18

Below are the questions we hear most often about how we manage personal data on u18. If your question is not covered here, reach out through live chat or email and our data team will respond within seven working days. Your right to understand and control your data matters to us.

We collect your name, date of birth, email address, mobile number and, where required for verification, a government-issued identity document. Payment method details such as your UPI ID are collected when you make a deposit or withdrawal.

Transaction references and amounts are stored on our secured servers for reconciliation and regulatory compliance. Full UPI credentials and Paytm wallet details remain with the respective payment processor — we never hold raw payment credentials on our own systems.

Yes. Contact our privacy team via email or live chat, quote your registered account email, and we will compile and send you a copy of your stored data within seven working days. No charges apply for a first request within any twelve-month period.

Submit a deletion request through live chat or email. We will verify your identity, close your account if still active, and erase or anonymise your data except where retention is required by applicable Indian law. We confirm completion in writing.

No. We do not sell or rent your data to third parties for their own marketing purposes. Data is shared only with processors — payment gateways like PhonePe, identity-verification services — strictly for the purpose of running your account.

We retain account and transaction records for the period required by applicable law after account closure. Once that retention window expires, data is deleted or anonymised so it cannot be traced back to you as an individual.

Contact u18 support immediately via live chat or email. Change your account password straight away and enable two-factor authentication if you have not already. Our security team will investigate and notify you of findings within 48 hours.

How u18 Handles Your Personal Data

Reach Our Data Team Directly

Data Handling, Security and Your Account

Cookies and Tracking

Account Security Controls

Data Retention Periods

Payment Data Handling

Third-Party Data Sharing

Requesting Data Changes

Your Privacy Questions, Answered by u18

01 What personal data does u18 collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of all the data u18 holds about me?

04 How do I ask u18 to delete my personal data?

05 Does u18 share my data with third parties for marketing?

06 How long does u18 keep my data after I close my account?

07 What should I do if I think my account data has been accessed without my permission?

Related Pages