Reference

Legal terms for your u18 account

Speed Baccarat, Dragon Gold and Football Strike sit beside our legal terms so you can check access, data use and account duties before you open an account.

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u18 Legal terms for your u18 account
CONTACT CHANNELS

Ways to reach us on legal matters

If you need help with a legal request, send it through the channel that fits the task.

In-app chat Use chat for quick questions about what a term means for your account, whether a location is supported, or where to send a formal request. We log the conversation so the next support agent sees the same thread.
Email Send written requests here when you want a copy of stored data, a correction to your details, or a record of a dispute. We may reply asking for identity checks before we make any change.
Contact form The form works well for requests that need a subject line, attachments or extra context. Include your account email, the state or territory involved, and the change you want so we can route it correctly.
DATA AND ACCESS

How we handle records and access

We keep this policy area practical: data is used for account handling, payment checks and replies to legal requests, not for anything outside that purpose.

Data handling

We store profile details, login history and request logs only as long as needed for account handling, dispute checks or legal duties. When a record is no longer needed, we remove or isolate it under our retention process.

Cookies

Session cookies help us keep you signed in, remember language settings and recognise whether you already accepted the current terms. You can clear them in your browser, though the page may ask you to confirm choices again.

Account security

We protect account changes with login checks and extra verification when a request looks unusual. If your email, phone number or wallet detail changes, we may pause the change until the request matches the account record.

Retention

Some records stay longer than active use because payment checks, dispute handling or legal duties can require a trail. We keep only what we need for that purpose and separate it from content that is no longer required.

Change requests

If you want correction, export or removal of your data, send the request from the contact path on your account. Tell us exactly what should change, and we will reply with what we can do under the law.

Contact trail

Every formal request gets a reference trail so you can ask about status without repeating the whole history. That record helps us keep the same facts in one place and respond consistently across chat, email or form.

Questions on access and requests

These questions cover access, data use, account changes and how to reach us when a term affects you. If the rule set in your area changes, the current page and the support reply you receive are the versions that apply to your account. When a request needs extra checks, we will ask for the minimum details needed to verify it and then move it to the right team.

Access depends on local law and the rules in your state or territory. If use is not permitted where you are, the page may not open for you, and support can only confirm the legal position we can see.

We keep the details needed to run your account, confirm requests and meet legal duties. That can include your contact details, login history, request logs and payment checks where the law and provider rules require them.

Yes. Send the correction request through chat, email or the form from your account, and include the exact field you want changed. We may ask for identity checks before we update the record.

Cookies help us remember your sign-in state, language choice and current terms acceptance. If you clear them, you may need to confirm those settings again, but the page will still show the current terms.

We keep records only for as long as they are needed for account handling, payment checks, dispute support or legal duties. After that, we remove, anonymise or isolate them according to our retention process.

Use the contact path on your account and choose the channel that matches the task. Email and the form work well for written requests, while chat can help route the issue if you are not sure where to start.

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